All Orders Within Australia
**PLEASE NOTE WE ARE CURRENTLY OPERATING REDUCED TRADING HOURS DURING COVID19 RESTRICTIONS. AS SUCH, SHIPPING OF ORDERS MAY BE DELAYED BY A DAY OR 2 COMPARED TO NORMAL TIMES**
United Tackle Australia uses Star Track, Fastway and Australia Post as its primary carriers for domestic deliveries. Orders are generally dispatched within 24-48 hours of being received. If there are any problems with your order that may prevent prompt dispatch, you will be contacted within 48 hours.
Shipping times can vary from 1-7 business days depending on the size/weight of your order and your delivery location. Most orders arrive within 1-3 business days, however heavy and/or oversized items can take longer due to service level restrictions from carriers (usually 3-7 business days to most areas).
Shipping & Handling charges are caculated automatically at checkout for all orders from 0-25kg weight. Orders over 25kg actual or cubic weight will be quoted manually after your order is placed. We always try to use the carrier that offers the quickest, most reliable service for the goods being carried, and the area being delivered to.
Our couriers deliver all over Australia however some more remote area's are covered using Australia Post or Australia Post Contractors. These area's are known as 'On-Forwarding Areas'. If you are in an 'On-Forwarding Area', your parcel will go to the nearest courier depo within their network and then be passed onto Australia Post for the final leg of the journey. Australia Post have much more strict guidelines to parcel sizes than some couriers, and parcels over 1.2m in most areas will not be carried by Australia Post. If you live in an 'On-Forwarding area' and plan to purchase an item that will be longer than 1.2m, please contact us to discuss freight options so we can arrange to get your parcel to you as quickly and efficiently as possible.
Please note that under no circumstances does United Tackle Australia give our couriers Authority To Leave (ATL) for parcels. If a parcel is being shipped to a residential or business address and does not fit inside a standard mail box (for Aus Post shipments), it must be signed for on delivery. This is a security measure to minimise any risk of your parcel being lost or stolen. It is advised that you choose a delivery address where someone is available to sign for/take delivery of your parcel.
*External territories such as Cocos-Keeling Islands, Christmas Island, Norfolk Isalnd etc. have seperate freight rates to those stated above. Please contact us for a freight quote if required.
Wholesale Account Orders
All wholesale orders to Australian dealers are shipped via Star Track Express only. Live shipping cost will be calculated and displayed at checkout. Rates for both Premium & Road Express service levels will be displayed, allowing you to select which service you would like us to use.
New Zealand Orders
United Tackle Australia uses Star Track Express for shipping to New Zealand. Shipping rates for orders up to 5kg are calculated at the checkout upon entering your delivery address. For all New Zealand orders over 5kg actual or cubic weight, or those including rod blanks over 7'0" in length, please contact us for a shipping quote.
Other International Orders
For all other countries, orders can be placed online and we will contact you with a freight cost. Generally we will use Fedex Economy International for all international deliveries. Payment for all international orders must be made via paypal. No other payment pethods will be accepted for international orders.
United Tackle Australia reserves the right to cancel overseas orders without notice at any time before sending. If an order is cancelled by United Tackle Australia, you will be notified via email and any payments made will be refunded. United Tackle Australia will take no responsibility for goods once those goods leave Australia.
International orders may be subject to a customs or import tax, imposed by the governing body in your country. United Tackle Australia can not control this or confirm if you will be subject to additional import taxes or not. Many countries have a 'tax free threshhold' for importing goods and you are advised to be aware of this and any other import or customs taxes your order may incur before placing your order with United Tackle Australia. Any local import duties, taxes and other charges will be the sole responsibility of the purchaser. United Tackle Australia will not be liable for any additional import expenses incurred upon arrival into your country.
Exclusion Of International Sale for Specific Products
All products displayed on unitedtackle.com.au are available for sale within Australia. However some specific products, or product ranges are excluded from international sale and/or export from Australia. Please refer to the below list for specific products that can not be purchased from, or shipped outside of Australia:
- AFTCO products will not be sold at a wholesale level into New Zealand, Tahiti or Japan.